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Master Glossary

The master glossary of terms and acronyms associated with the Trusted Advisor Toolkit™.

 Advisor PACT™
The Advisor PACT™ is the mindset required to deliver an outstanding quality of service that the financial services industry does not currently provide. PACT stands for Protection, Attention, Coordination and Transparency.
 Advisor Value Score
A method of measuring your indispensability, and your value, to your clients.  The Advisor Value Score™ (AVS) is an extremely short client survey based upon an article Mark McKenna Little read in the Harvard Business Review in 2003.  The AVS is a simple project designed to be implemented (managed) by your Administrative Manager for every client progress meeting.
Instructions for The Advisor Value Score™ (AVS) may be found here...
The Toolkit Home / Programs / The Administrative Manager Online Program / Administrative Manager Resources / The Advisor Value Score
 Annual Recurring Revenue Exercise™
A spreadsheet-based exercise to help define your Ideal Client Community and Non-Ideal Clients.
 AR
The Annual Review™
 ARR
The Annual Recurring Revenue Exercise™
 BAI
Bachrach and Associates, Inc.
 BIC
Best-in-class
 BICA
Best-in-Class Assessment
 BU
Back Up
 CFA
Certified Financial Analyst
 CFO
Chief Financial Officer
 CFP
Certified Financial Planner®
 CIO
Chief Investment Officer
 Client Progress Meeting
Any meeting scheduled with a client for the purpose of reviewing progress towards stated goals, setting or revising goals, or discussing recommendations made by your Subject Matter Experts.
 CPA
Certified Public Accountant
 CSA
Client Service Assistant
 CSM
Client Service Manager
 CSR
The Comprehensive Safety Review™
 CTH
The Commitment to Hire™
 CYA
The Check Your Aim Client Exercise™­­­
 DCP
Deliverables Checkpoints™
 DCS
Director of Client Services
 Deliverables Checkpoints™
142 Action items completed annually to support The Ten Client Deliverables™.
The Deliverables Checkpoints™ are the supporting checklist items which comprise The Ten Client Deliverables™ and must all be completed annually for ever Ideal Client.
 Deliverables Team
The "oversight team" (including Subject Matter Experts) that oversees client implementation and ensures every Deliverables Checkpoint™ "gets done" and provides comprehensive financial services to your Ideal Clients.
 DRPM
The Dry-Run Prep Meeting™
 DSM
Deal Structure Meeting™
 DT
Deliverables Team
 DTM
Deliverables Team Member(s)
 DTRT
The Deliverables Team Roundtable
 EA
Enrolled Agent